Business Intelligence Manager

Job Title: Business Intelligence Manager

Salary: Up to £60,000 per annum

The Business Intelligence Manager leads the Performance team, overseeing business intelligence, risk management, and service learning within the housing directorate. This role is crucial in ensuring the directorate meets its performance targets and regulatory requirements through effective data analysis and risk evaluation.

Key Responsibilities:

Performance Monitoring and Reporting:

• Analyse and determine the most appropriate KPIs for scrutiny at various governance panels.
• Ensure the dashboard is accurate, up-to-date, and ready in advance of panels.
• Scrutinise the robustness of data provided for KPIs.
• Source performance data from council systems, operational teams, and suppliers.
• Set up a framework for sourcing appropriate performance data.

Data Analysis and Strategic Insight:

• Drive the timely collation of data from multiple sources to draw performance conclusions.
• Conduct analysis and draw conclusions to inform strategic decision-making and service improvement.
• Produce high-quality reports using Excel, PowerBI, NEC, and external data sources for senior leadership, resident panels, councillors, etc.
• Create charts and reports for senior leadership and other stakeholders.
• Produce annual performance reports and quarterly trend analysis for the housing directorate.
• Review and forecast performance based on historical data and big data analysis.
• Lead regular insight reporting for the directorate and council.

Regulatory Compliance and Risk Management:

• Monitor regulatory indicators and keep abreast of changes affecting data collection.
• Prepare the directorate to monitor new indicators arising from sector changes.
• Ensure the supply of high-quality intelligence and performance information to the housing directorate.
• Lead the completion and submission of statutory, statistical, and performance management returns.
• Interpret the impact of national and regional performance agendas on the directorate.
• Compile overall risk reports for senior leadership, elevating high risks to the corporate register.
• Challenge risks within projects and the directorate to ensure appropriate monitoring and response.

Collaboration and Leadership:

• Maintain effective working relationships across the directorate to ensure accountability for performance.
• Champion data quality for each service area within the directorate.
• Oversee high-quality analysis of data and business processes leading to targeted intervention and support.
• Promote and enable the sharing of knowledge, skills, and expertise among performance and data analysts.
• Drive compliance with established policies, procedures, and standards for performance, analysis, and data quality.
• Provide technical oversight and professional support to senior performance and intelligence officers.
• Communicate corporate developments effectively to the team.
• Take individual responsibility for the overall performance of the team and collective responsibility for the division's performance.

Service Improvement and Policy Development:

• Collaborate with the Change and Improvement team to identify and remedy areas of concern.
• Support the production of Joint Strategic Needs Assessments (JSNA).
• Review regulatory feedback and consider its impact on services.
• Lead the development of a governance model for customer and performance learning.
• Ensure the directorate can effectively meet current and future external regulation requirements.