CRM Systems Support
Do you have experience as a CRM Systems Support Specialist?
Would you like a competitive salary that offers a bonus on top?
Read on!
Duties and responsibilities:-
- Handling and resolving general CRM and auxiliary systems support queries for the wider business.
- Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules.
- Applying an understanding of the business processes when approaching development and support tasks.
- Handling and resolving general IT queries in the business related to our internal CRM system, Telephony and the Office 365 suite.
- Liaising with co-workers to assess and understand queries thoroughly before escalating to the Technical Manager.
- Ensuring the day-to-day CRM processes are being executed and followed by users.
- Reviewing existing functionality and business processes to identify areas of improvement.
- Reviewing data analytics through reporting software to identify false/missing data trends.
- Setting up new users onto a variety of systems, this includes:
- Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required.
The candidate should:
- Have excellent attention to detail.
- Be comfortable in a fast-paced environment.
- Be proactive in identifying the needs of the sales team and wider business.
- Be an excellent problem solver, able to investigate issues and form logical solutions.
- Have experience in supporting CRM systems (Zoho preferable but not essential).
- Have an in-depth knowledge and understanding of CRM Systems including CRM Structure, Automation Workflows and Customer Journeys (Zoho preferable but not essential).
- Have experience in providing technical support to a team.
- Have an ability to prioritise and manage their tasks efficiently.
- Have some demonstrable basic coding knowledge in HTML, CSS & JavaScript (to provide support on CRM functions).
Renumeration / Benefits:
- Salary range - £30k - £32k dependant on experience.
- Discretionary generous annual bonus package - typically 5 - 15% of annual salary.
- 28 days holiday inc. bank holidays.
- Pension contribution.
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
- Company
- Advancing People
- Location
- Northampton, Northamptonshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum plus bonus
- Posted
- Company
- Advancing People
- Location
- Northampton, Northamptonshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum plus bonus
- Posted