Income Team Admin Apprentice
Role
1. To deal with telephone queries and correspondence from tenants in respect of Welfare Reform and their rent accounts.
2. To provide administrative and clerical support to the Income Recovery Team, such as scanning, printing, filing documents and data entry.
3. Reception duties including attendance at meetings.
4. To collect, collate and input data and update computerised and manual systems as required.
5. To access IT systems to generate letters, reports and associated documents.
6. To help provide support to tenants to enable them to become more financially, digitally and socially included.
7. Write formal letters and other correspondence as required.
8. Any other duties as assigned and deemed commensurate with the grade and overall responsibility of the post.
9. Operate according to the Council’s corporate values, code of conduct and employee competencies.
10.Take responsibility for personal health and safety and have regard to other persons who may be affected by the performance of the duties of the post, in accordance with the provisions of Health & Safety legislation and relevant Council policies and procedures.
11. Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post.
12. Have a commitment to and understanding of the Council’s approach to equality and diversity.
13. Comply with all relevant Council policies and procedures including financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice.
14. Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working.
15. Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post.
Engage with digital models of service delivery and support the implementation of digital working methods.
Training
Level 3 Business Administration apprenticeship standard, including Functional Skills if required.
Tech cert : This programme includes CMI cert 3 units.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
A full-time permanent role may be considered upon successful completion of your apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- WEST NOTTINGHAMSHIRE COLLEGE
- Working Week
- - Monday - Friday - 9am-5pm
- Expected Duration
- 15 Months
- Positions Available
- 2
- Closing Date
- Monday, 20th May 2024
- Start Date
- Tuesday, 21st May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade A*/C - 9/4 (Essential)
- Maths GCSE or equivalent, grade A*/C - 9/4 (Essential)
- IT GCSE or equivalent, grade A*/C - 9/4 (Desired)
About the Employer
- Company
- Ashfield District Council
- Location
- Urban Road, Kirkby-in-Ashfield, Nottingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,770.00
- Posted
- Company
- Ashfield District Council
- Location
- Urban Road, Kirkby-in-Ashfield, Nottingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,770.00
- Posted