IT Service Management Lead

BBS Recruitment is currently recruiting for an experienced IT Service Management Lead in a temporary position for our client in Havering.

Responsible for the provision of an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users find the simplest, safest way of achieving their goals.

Responsibility for problem management including the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service.

Work with all stakeholders to develop and enhance relationships and assess feedback to highlight issues which need to be addressed.

Monitor and account for expenditure and make early identification of where costs may exceed planned budget and provide timely reports, ensuring that all financial targets can be met.

Lead on the delivery, implementation, and support of others to ensure that the Council's values and practices always meet our objectives for security, financial prudence and transparency, inclusion and sustainability.

Actively support the work of a range of multidisciplinary teams, providing strategic advice and guidance so that teams benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.

Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Council's priorities and corporate objectives and meet the user needs of Havering and Newham residents and businesses.

On a rota basis with other Senior managers, function as the lead officer ensuring the effective coordination and delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.

Other Requirements

The hours are 37 per week.

2 Years References

2 references including most recent employer.

(HCC) 5 GCSEs or equivalent including English and Maths (C and above)