IT Support Technician Apprentice
Role
Main responsibilities:
- Politely and professionally answering in bound calls to the service desk
- Logging tickets to the clearly defined internal standard
- Categorising issues by severity, working through your own ticket queue, and organising work based on SLA
- Following internal processes and procedures to deliver the service we promise
- Contribute towards in-house documentation
- Proactively troubleshooting connectivity issues
- Ensuring that customer satisfaction is always upheld and following escalation paths
Training
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
Functional skills if required.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and Powershell
Many of the companies former Apprentices still work within the business developing their IT Careers and there may be opportunity for you to do the same on successful completion of your Apprenticeship and you may also want to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Additionally 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
- Healthcare & Life Insurance
- Access to IT Training courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortin
- Regular social events
- Fun and vibrant workplace
- Annual Bonus
- Great career opportunities within the company on completion of the Apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday between 8:00am - 6:00pm.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 3rd June 2024
Desired Skills
- Microsoft Windows
- Basic internet knowledge
- Hardware knowledge
- Microsoft Office
Qualifications
- 3 of any subject GCSE or equivalent, grade 4+ (A - C) (Essential)
- Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- BLAZE NETWORKS LTD
- Location
- BLAZE NETWORKS LTD, BEECHFIELD HSE WINTERTON WAY, LYME GREEN BUSINESS PARK, MACCLESFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted
- Company
- BLAZE NETWORKS LTD
- Location
- BLAZE NETWORKS LTD, BEECHFIELD HSE WINTERTON WAY, LYME GREEN BUSINESS PARK, MACCLESFIELD, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000.00
- Posted