1258 - IT Support Assistant (IT Service Desk)
Job summary
This Post is 12 Months Fixed Term.
An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis. This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity.
Main duties of the job
To Providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust. To ensure equipment operates effectively and safely with a minimum of downtime.
You will be responsible for call logging, remote fixes and desk side fixes along side processing IT procurements to the Trust.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Job Description for 1258
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation.
Person Specification
Experience
- Experience of a call logging system, remote and face to face support.
- General offices duties, filing, photocopying, telephone.
- Experience in a busy IT Helpdesk environment or contact centre.
Qualifications
- Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
- NVQ 2.
- Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10.
- Working towards a degree in an IT related subject.
Knowledge and Awareness
- A working knowledge of Windows and Microsoft products.
- Experience supporting NHS Mail and Team.
- Able to manage user accounts in Active Directory.
Skills and Abilities
- Keyboard.
- Good communication.
- Good organisational.
- Excellent telephone manner.
- Ability to work in a team environment.
- Able to accept direction.
- Ability to work under pressure.
Trust Values
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- Describe a time when you were under pressure but remained calm, compassionate and focused at work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
https://www.barnsleyhospital.nhs.uk
- Company
- Barnsley Hospital NHS Foundation Trust
- Location
- Barnsley, United Kingdom S75 2EP
- Employment Type
- Fixed-Term
- Salary
- £22383.00 a year
- Posted
- Company
- Barnsley Hospital NHS Foundation Trust
- Location
- Barnsley, United Kingdom S75 2EP
- Employment Type
- Fixed-Term
- Salary
- £22383.00 a year
- Posted