2nd Line Support Engineer

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must.

Key Responsibilities:
** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers.
** Record all support requests in service desk system and ensure timely resolution within SLA.
** Support 1st line technicians, be an escalation point, offer advice, and teach when necessary.
** Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches.
** Communicate with third-party suppliers to ensure service delivery.
** Proactively monitor and update IT systems and respond to potential issues.
** Configure and administrate Microsoft 365 products and escalate complex issues to the senior team.
** Manage and implement client infrastructure projects, and plan effectively.
** Occasional site visits to help support clients when needed - Clients are mainly Northwest based.

Essential skills + Requirements:
** Proficient in Windows based issues and can solve independently
** Good General IT Knowledge
** VMware + Hyper-V experience
** Previous experience with VOIP
** Strong support and configuration of Microsoft 365
** Installation and configuration of Laptops and PCs
** Good experience of supporting Microsoft Servers
** Installation and Configuration of Routers and Switches
** Good troubleshooting email issues
** Cloud Backup Solutions
** 3 Years of IT Support (MSP experience is a bonus)
** Must have a clean driving license + car

Job title: 2nd Line IT Engineer
Location: Bolton
Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required

If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.