Dynamics 365 Application Analyst

Dynamics 365 Application Analyst - Remote

Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits.

We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.

Why us?

We’re in the business of relationships. Whether working together or supporting our clients, that’s what makes us stand out from the crowd.

We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time.

We empower our colleagues to be themselves and grow in the way they want – we believe in them and celebrate their success.

As our Dynamics 365 Application Analyst, we will reward you and your hard work with:

• Private healthcare for you and your family
• Company pension scheme
• Wide range of flexible benefits, such as gym membership, technology, or health assessments
• Access to an online wellbeing centre
• Range of discounts from many businesses
• 25 days holiday which increases with service and options to buy or sell more
• Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme

As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program.

Your responsibilities as our Dynamics 365 Application Analyst will include:

• Working with business users and front-line support teams to resolve issues related to D365 and associated systems
• Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users
• Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained
• Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change
• Providing a high level of ongoing service through excellent Incident and Problem Management
• Identifying improvements to address issues, improve resilience and deliver business benefits
• Being responsible for deploying technical solutions
• Working with the wider team to verify new features and functionality

What we are looking for in our ideal Dynamics 365 Application Analyst:

• Communicates clearly and engages effectively with a broad range of stakeholders
• Operates well within the wider IT team and forms effective working relationships with colleagues
• ????Willing to learn; building knowledge and understanding of technical applications and BFS’s business, products and processe
• A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk
• Organised and diligent in maintaining accurate records
• Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities
• Can cope with work from multiple sources and manage workload and expectations appropriately
• Exposure to D365 Customer Engagement configuration and administration
• Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement
• Experience within 1st or 2nd Line technical support and/or IT application support role
• Familiarity with the ITIL framework and of IT incident management and investigation
• The ability to communicate with stakeholders at different levels
• Excellent verbal and written communication skills

There’s no place quite like BFS and we’re proud of that. It’s all down to our colleagues - they make us the business with which every SME wants to partner.

If you would like to join us, please click ‘Apply’ today to be considered as our Dynamics 365 Application Analyst  – we would love to hear from you!

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

We reserve the right to close applications early. No agencies, please.