IT Helpdesk Apprentice
Role
- Working with and supporting the team
- Provide first line helpdesk support to customers
- To accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress
- Handle multiple assignments simultaneously
- Implementation and provide ongoing support for SME and the Education sectors infrastructure solutions
- In addition, you may be called upon to do other duties as demand occurs.
Training
The base standard apprentices will follow is the Level 3 Information Communications Technician apprenticeship standard, including Functional Skills in English and maths if required.
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Delivery method and location of training to be confirmed.
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- You will receive excellent career development and training opportunities
- Will be expected to gain Microsoft and VMware Certifications to further their career
- 22 days holiday
- Kitchen refreshments
- Onsite parking
- There is a company pension
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Friday, 17th May 2024
- Start Date
- Monday, 20th May 2024
Desired Skills
- IT skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE or equivalent, grade 4+ (A* - C) (Essential)
- Maths & English GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- Bowker IT
- Location
- Whitegate, White Lund, Morecambe, Lancs, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted
- Company
- Bowker IT
- Location
- Whitegate, White Lund, Morecambe, Lancs, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000.00
- Posted