IT Support Admin

Job Title: IT Support Administrator

Role Duration: Permanent

Reporting to: UK Infrastructure Manager

Location: Southend-on-Sea

We are seeking a dedicated and proactive IT Support Administrator to join our team. As the IT Support Administrator, you will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery.

Responsibilities:

Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes.
Handle the process of raising IT support tickets and efficiently assign them for resolution.
Offer remote support to various sites using industry-standard tools, including support for home workers.
Provide on-site support at our Southend-on-Sea location and travel to remote sites when necessary.
Generate monthly and weekly reports using standard tools for the IT team and internal business reports as required.
Assist in IT project work as assigned and adhere to company vision and values.
Support all users alongside the UK IT team and Managed Service Providers (MSPs).
Maintain core system up-times, manage company assets, and produce IT system and asset reports.
Respond promptly to support calls within current SLAs.
Skills:

Organisational skills with keen attention to detail.
Excellent communication skills, both verbal and written, with the ability to present information effectively.
Self-motivated with the ability to multitask and work efficiently in a dynamic team environment.
Proficient in 1st/2nd line support of current Windows environments.
Experience with hosted telephone systems, MS SQL, and Office 365 administration.
Languages:

English proficiency required.
Mobility Requirements:

Occasional travel to remote sites within the UK may be required. International travel is rare and limited to visits to other group companies.
Other Requirements:

Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders.
A DBS Enhanced Disclosure is required for all applicants.