Job Vacancy

Help Desk Apprentice

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We are recruiting on behalf of Computeam where you will gain valuable experience as a Level 3 Information Communications Technician. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

Role

· Resolve problems associated with operating systems, networks, software, hardware, printers etc.

· Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.

· Installation of new software and hardware

· Maintain and fix other computing equipment

· Assist in system upgrades and system maintenance

· Liaise with third party suppliers such as Internet Service Providers and vendors

· Support with technology asset management

· Social media and website updates

· Supporting staff to implement new technologies in the workplace

· Working with a range of technology hardware -Android, Windows, Mac

· Supporting software development and implementation

· Supporting the use of database systems and Content Management Software

· Use of a ticketing system for task allocation/monitoring

Training

ICT Level 3 Apprenticeship Standard qualification:

Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship qualification.

The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
NOWSKILLS LIMITED
Working Week
Monday to Friday, 9am to 5pm
Expected Duration
18 Months
Positions Available
1
Closing Date
Wednesday, 15th May 2024
Start Date
Friday, 24th May 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative

Qualifications

  • English GCSE or equivalent, grade Level 4 (Essential)
  • Maths GCSE or equivalent, grade Level 4 (Essential)

About the Employer

COMPUTEAM LTD
The use of technology in schools is essential to inspiring and educating this generation of learners. Computeam provides a comprehensive set of IT products and services to ensure your school or MAT improves educational outcomes through technology. They connect users to their applications and data, whether in school or at home. They make these connections fast, reliable and easy to manage. They make remote learning streamlined, as well as making classroom learning more engaging.
Company
COMPUTEAM LTD
Location
Unit 1, Creech Mills Business Park, Creech St Michael, Taunton, Somerset, England
Employment Type
Advanced Apprenticeship
Salary
£12,675.00
Posted
Apply Now
Apply Now
Company
COMPUTEAM LTD
Location
Unit 1, Creech Mills Business Park, Creech St Michael, Taunton, Somerset, England
Employment Type
Advanced Apprenticeship
Salary
£12,675.00
Posted