Customer Success Manager

My client is a leading provider of digital transformation solutions into the public sector space. They are seeking a Customer Success Manager committed to cultivating lasting client relationships and driving satisfaction.

Key Responsibilities:

• Take ownership of designated clients, serving as their proactive advocate.
• Collaborate closely with sales pod and account managers to ensure client needs are met and revenue targets achieved.
• Lead efforts in customer retention, issue resolution, and identifying upselling/cross-selling opportunities.
• Conduct regular customer review meetings and benefits realisation sessions to track and communicate solution outcomes.
• Work with marketing to leverage client successes for case studies, testimonials, and PR initiatives.

Requirements:

• Couple of years+ in customer success or account management or possibly even project management, within tech/digital sectors.
• Proficiency in CRM administration, preferably with Salesforce.
• Ability to build rapport across various levels of seniority and departments.
• Passion for leveraging technology to drive solutions and solve problems.

This role requires someone with a bit of sales ability, although this could be considered soft/relationship sales. It also requires someone with strong administrative skills – who is super organised. There is scope to progress into an account manager in time within the business if desired.

Location and Compensation:

Hybrid role with three days in Woking, Surrey, and two days remote.

£30,000 to £40,000, plus commission tied to performance metrics, circa £50,000-£60,000 with OTE.