Product Owner

We are looking for a Senior Product Owner to join Heathrow on a permanent basis. This will be working hybrid with a minimum of 1 day required onsite per week (Wednesday ideally).

The two objectives for this role are:

To work with a Senior Product Manager to continually improve Heathrow's digital proposition, which could include product ownership of (url removed), mobile app, Digital maps and API portal. The focus on product roadmap to increase the revenue and improving consumer experience.

We expect the successful candidate to:

• Input into and support Heathrow's Digital Strategy.
• Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on Heathrow's Digital Strategy.
• Lead Delivery Teams (including Delivery Managers, Designers, Developers and Testers) as they deliver the prioritised backlog whilst also continually working with the team to optimise that delivery process.
• Deliver innovative digital experiences to an annual global audience and drive content to improve conversion and revenue
• Communicate with and influence 3rd Party Stakeholders and the wider Heathrow business to maintain strategic alignment of the products being developed.

We expect the successful candidate to be accountable for:

• The alignment of their Product Backlogs
• The refinement and prioritisation of their Product Backlogs to meet their objectives and to deliver value to Heathrow as quickly and as efficiently as possible. An element of this should be data-driven and focussed on enhancing the performance of the current products.
• All Products are compliant with relevant regulations and appropriate standards such as Heathrow Security standards, PCI, PEN testing & WCAG (AA), etc.
• Experience of end to end website build with focus on mobile. Builds a testing and optimisation culture before developing and drives measurement and ROI.
• Experienced within online payments.
• Overseeing the release of new functionality into a live environment via an appropriate pathway.
• Optimise UI and UX and content that focus on SEO to drive and increase conversion
• Influencing change to the Heathrow Commercial eCommerce Strategy through research, insight and understanding of broad industry trends.
• Working closely with the commercial team and key stakeholders to ensure our digital content is up to date.

Experience

• Has expertise in working in an Agile environment and delivering digital products.
• Has knowledge of web-related technologies and the application of those technologies to benefit a business such as Heathrow's.
• Has knowledge of applying web-related technologies to benefit our customers and enhancing the experience our customers have.
• Ideally experience in the airline/travel/e-commerce/banking/retail industry
• Has a thorough understanding of how to enhance the customer experience.
• Can understand a broad range of digital concepts such as search engine optimisation, analytics, content, marketing, personalisation, usability, compliance, etc.
• Has a keen interest in and knowledge of the latest digital trends
• Can work closely with a variety of stakeholders from across Heathrow and at various levels.
• Can influence a variety of 3rd Party Suppliers at various levels.
• Can foster strong, beneficial, relationships through effective stakeholder management.
• Can work calmly and confidently in an often-changing environment, adjusting delivery priorities to maintain a focus on delivering the Product Vision.
• Finds both pragmatic and innovative solutions to business needs without compromising the Product Vision.
• Can challenge the status quo and find new, innovative and cost-efficient solutions.
• Can develop strategies for data-driven decision making to continually improve product performance.
• Can produce work of a quality that enhancing Heathrow's reputation and has a positive impact on millions of global passengers a year.
• Will support Heathrow's overall strategy
• Has strong interpersonal and communication skills as the role must work with and influence various levels across the business and externally.
• Is an effective collaborator with internal and external parties at all levels
• Is able to balance the quality of delivery with a specific deadline
• Can be decisive, assertive, flexible, creative and innovative as needed.

Qualifications

• Educated to degree level or equivalent work experience
• Additional certifications as a Product Manger, Product Owner, Scrum Master or other digitally relevant roles would be an advantage
• A strong background (minimum of 5 years) in a digital, customer-facing, environment.
• A minimum of 2 years as a Product Owner
• A minimum of 2 years mobile app development experience with iOS and Android
• Travel sector experience will be an advantage
• API product experience will be an advantage
• Experience in Digital Transformation programmes.
• Demonstrable experience of working with Agile teams.
• Practical experience with Agile tools such as Azure Devops or JIRA/Confluence
• Proven knowledge of search engine optimisation
• Experience in Adobe, Azure and Salesforce SaaS applications is an advantage.
• A thorough understanding of how to develop a digital platform.
• An understanding of delivering responsive design, SEO, web analytics, social media, online advertising, digital CMS and use of associated publishing tools.
• Thorough understanding of mobile app development along with demonstrable experience of launching and maintaining mobile applications.
• Good working knowledge of web standards, user experience design, accessibility and responsive web design

If you are interested, please reply with your CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.