Delivery Manager

Cedar is seeking an interim Delivery Manager to join the DDaT division of a central government organisation based in the South West. The post holder will be responsible for the day-to-day delivery of the Transforming Service Management strategic action alongside a team of service management professionals and senior stakeholders.

Daily rate: £390 - £500 Inside IR35

Working pattern: Hybrid - 2 days in the office

Duties

• Ensure the organisation has the required governance frameworks, adaptive cadence, and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Focusing on the following areas:

• Service Management Practices
• Data Governance / Management
• Common Service Data model - ServiceNow

• Adapt ITSM best practice focused on value and solving current business problems.
• Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment).
• Implement a Service Management Office.
• Work alongside and support the development of the authorities Change Management capability.
• Write or input into business cases and communicate business-value propositions.
• Identify and challenge organisational processes of increasing complexity and unnecessarily complicated.
• Lead a continual planning process in a complex environment beyond product delivery.

• Negotiate and communicate with stakeholders across all levels, managing expectations and moderating discussions about high risk and complexity within constrained timescales.
• Optimise the delivery flow of teams, actively addressing complicated risks, issues, and dependencies.

Essential Requirements

• ITIL qualification or be able to demonstrate a clear knowledge of ITIL policies and procedures.

• Demonstrated expertise in leadership and management of projects/and or teams use of initiative to develop project work and develop new areas of the service to sell.
• Ability to effectively manage budgets/resources and enforce proper financial controls, showing sound business judgement.
• Excellent communication skills, including persuasion and negotiating skills.
• Experience of leading and managing staff with the ability to manage a demanding workload and prioritise accordingly whilst working within continually changing parameters deadlines and targets.