Clinical Systems Support Specialist
Job summary
An exciting opportunity has arisen within the ICT Services department to join the Electronic Patient Record (ePR) team. Working as part of the ePR Team, the Clinical Systems Support Specialists will provide support to end users of SystemOne, EMIS and other clinical systems. The ideal candidate will be highly motivated and keen to solve issues and problems, providing a high-quality service.
In addition to supporting our ePR systems the Clinical Systems Support Specialist will work within a team supporting the issuing of smartcards and ID Badges to all staff groups across the trust.
Main duties of the job
You will be highly motivated and have experience of supporting and/or using systems. Knowledge of SystmOne, EMIS and/or Cheshire & Wirral Partnership NHS Foundation Trust would be advantageous.The role will be based in Elesemere Port but will involve travel across the Trust's footprint. A mixture of working on site and work from home is required for this position.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Qualifications
- Diploma in Higher Education or equivalent Or significant professional experience with a Customer Service / Technical Support setting
- Or significant professional experience with a Customer Service / Technical Support setting
Experience
- Experience of working as a Systems Administrator for a clinical system or similar
- Evidence of writing and implementing operational process / procedures
- Experience of working with clinical systems
- Business Continuity Planning
Knowledge and Expertise
- Excellent knowledge of NHS Clinical Information systems
- Experience of working to and meeting deadlines
- Ability to explain technical information to a non-technical audience
- Ability to run systems reports
- Understanding of data quality issues and relevant audit processes
- Intermediate knowledge of Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cheshire and Wirral Partnership NHS Foundation Trust
Address
The Oaks
Stanny Mill Lane
Chester
CH2 4HY
https://www.cwp.nhs.uk/about-us/working-for-us/
- Company
- Cheshire and Wirral Partnership NHS Foundation Trust
- Location
- Chester, United Kingdom CH2 4HY
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted
- Company
- Cheshire and Wirral Partnership NHS Foundation Trust
- Location
- Chester, United Kingdom CH2 4HY
Hybrid / WFH Options - Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted