PA to the Practice Manager and Data Lead

Job summary

To support the Practice Manager in the effective administration and management of the practice. The PA to the Practice Manager will work under the direction of the Practice Manager, striving to enhance a number of key systems in both clinical and administrative areas.

The PA will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, learning and development, promoting a positive working environment.

Main duties of the job

Supporting the practice manager as required with projects, systems, and procedures

Providing key performance information

Supporting the input and amendment of the practice diary

work with the clinical team to identify areas for improvement in data quality

With the Practice Manager develop, coordinate, implement and manage patient recall systems

With the Practice and Operations Managers implement Ardens templates and searches throughout the Practice to ensure that income is maximised for both national and local services

Support the practice manager to ensure all funding is received and coded correctly within the accounts system

Coordinating finance and QOF reports in line with monthly targets

To work with the Practice Manager to monitor usage of the clinical system, identifying areas for development to ensure ease of use and optimum data quality

Supporting the practice manager in the maintenance of the practice and NHS Choices website

Assist and manage practice compliments and complaints

Deputise for the Operations Manager in their absence

Act as the primary point of contact for NHS(E), ICS/ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager

Review and update practice policies and procedures

Support the Practice Manager with CI and change initiatives

Manage asset registers

Maintain a working knowledge of ICS/ICB initiatives

About us

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.