Information communications technician apprentice

Purpose of Post

The IT Support team provide services to Barbican Centre staff and Guildhall School staff and students, and undertake the technical support and management of IT systems, telephony, networks and software.

Reporting on a day to day basis to the Information Security and Infrastructure Manager, you will be part of the IT Support team; you will provide first line IT support and help desk services to Barbican and/or Guildhall School staff and students and assist in supporting the IT systems.  You will work primarily in either the Guildhall School or the Barbican Centre, but may be required to work in either location.  You will complete the agreed apprenticeship learning programme. You will take ownership of the learning process with support provided by college and the department.

Main Duties & Responsibilities

• Provide support to staff and/or students in the use of desktop operating systems, applications, telephony and hardware and log all support calls and respond as appropriate.
• Install, upgrade configure and maintain desktop hardware and software.
• Diagnose and resolve problems relating to desktop hardware and software including desktop and laptop computers, mobile phones, operating systems, printers, applications and other devices.
• With support, to undertake projects assigned by departmental managers and deliver them to a high standard.
• Maintain IT databases and documentation, including help desk systems, asset control systems, guidelines and procedures, system maintenance records, and other technical documentation as required.
• Take responsibility for one’s own learning including attending classes, complete coursework, gather evidence for course requirements and maximise learning opportunities while carrying out the job.

Other duties

• To actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
• To actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
• To undertake any other duties that may reasonably be requested appropriate to the grade.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Non judgemental
• Patience

• English GCSE or equivalent, grade C / 5 (Essential)
• Maths GCSE or equivalent, grade C / 5 (Essential)