2nd Line Support Engineer

Job title: 2nd Line Support Engineer

Location: Peterborough (onsite)

Salary: £30-35,000 per annum + package

Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team.

This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers.

This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support.

Required Experience

• Previous 2nd line level experience in either an internal facing or MSP environment.
• Excellent communication and customer service skills.
• Experience troubleshooting both software and hardware issues, and able to create methodical solutions.
• Experience in deploying onsite hardware and software deployments.
• Strong experience with Microsoft AD and Exchange.
• Knowledge of Windows server.
• Networking experience including switch configuration, routing protocols, Firewalls, and VPNs.

If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV.

2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365