IT 2nd Line Support - Law Firm

IT 2nd Line support - Intl Law Firm - 45-50k + Excellent Benefits

Office based role - West London. 

Expertise required

Law firm experience is preferred.

Advanced troubleshooting skills in Windows Operating Systems and Applications, including Windows 10, Microsoft 365 Suite, DeskSite/iManage, Citrix Remote Access, VPN, Wireless Networking

Basic knowledge of Mac operating systems and common applications support.

Knowledge of network topology, wireless networking, and System Center Configuration Manager (SCCM)

Excellent customer service skills and a highly responsive approach to addressing customer requests

Strong technical skills with the ability to troubleshoot and resolve complex issues in a Windows environment

Solid interpersonal, analytical, and organizational skills with exceptional attention to detail

Ability to rapidly translate between technical and non-technical aspects of a situation, ensuring understanding and customer satisfaction o Ability to work effectively and efficiently as part of a team and independently as necessary.