Level 3 Support Engineer
3rd Line IT Support Engineer
Salary: Up to £45,000 DOE.
Location: Kings Lynn
Work Pattern On-Site
Connect IT have partnered with a leading IT support and MSP provider in the East of England. Our client are looking to expand their team due to service demand so it’s a very exciting time to join the company. They is looking for a self-motivated support engineer who wants to learn and continue to advance their technical knowledge.
Skills
- 5 years’ experience in IT Support.
- Excellent customer service skills.
- Strong experience with Microsoft 365, Exchange, and Windows OS Servers.
- Brilliant customer-facing skills and phone manners.
- Experience with Azure Installation.
- SharePoint Administration.
- Experience with Network Installation.
- CCNA/CompTIA Network+
- Knowledge of ITIL Framework.
- Experience with UTM/Watchguard
Responsibilities
- Deliver comprehensive IT support to clients (2nd/3rd line)
- Proactively monitor client infrastructure using RMM solutions
- Manage customer issues from initial report to resolution, ensuring adherence to SLAs.
- Continuously document processes and implement improvements.
- Leading customer IT projects.
- Monitoring system performance and proactively identifying potential problems.
- Implementing new systems and upgrades.
- Maintaining and optimizing server infrastructure and network configurations.
If you are interested in the 3rd Line IT Support Engineer role, please submit a copy of your CV.
- Company
- Connect-IT Recruitment
- Location
- Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £45000/annum
- Posted
- Company
- Connect-IT Recruitment
- Location
- Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £45000/annum
- Posted