Assistant Patient Support Officer (Admin and Clerical)
Job summary
Previous applicants need not apply
We are seeking an enthusiastic and highly motivated Assistant Patient support Officer (admin & clerical) to work as part of our friendly team which provides a diagnostic Cardiology and Respiratory service to both in-patients and out-patients. The post involves administrative and reception duties, including dealing with patient and staff queries, managing clinics on the Trust IT systems and making and amending appointments. The principal hospitals within County Durham and Darlington NHS Foundation Trust are University Hospital of North Durham, Darlington Memorial Hospital, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units provide a broad range of invasive and non invasive procedures. We are committed to providing learning and development opportunities to all our staff.
Main duties of the job
The successful candidate will work as part of a team in a busy Cardio-Respiratory Department.
As a department, we pride ourselves on the quality of diagnostic services we provide for patients. You should have experience of reception and administrative work. Have good communication skills and be able to use your own initiative. Enjoy working with people and as part of a team.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
This post will be based at the Darlington Memorial, however the post holder will be expected to be flexible and there will be some requirement to work at Bishop Auckland. You may also be required to support services at the other sites within the Trust.
We actively encourage and support all appropriate professional development and we develop staff in line with professional and clinical competencies.
Minimum qualifications: 3 GCSE passes grade C or above (or equivalent), one to be English Language.
NVQ level 2 in Business admin or equivalent demonstrable knowledge or experience.
Person Specification
Qualifications
- Good standard of education - minimum of 3 GCSE's (or equivalent) at Grade C or above including English Language
- NVQ Level 2 in Business Administration or equivalent demonstrable knowledge or experience.
Special Skills and Knowledge
- Organisational skills
- Ability to prioritise own workload in order to meet deadlines
- Good communication skills - writen and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
- Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
- Knowledge of basic computer packages e.g Word, Outlook
- Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
- Ability to accurately transfer data from one source to another
- Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
- Flexible approach to work and adaptable to change
- Knowledge of medical terminology
- Knowledge of PRISM
- Knowledge of EPR
- Knowledge of CITO
Experience
- Experience of an administrative role providing a service in a challenging and constantly changing environment
- Experience of providing administrative support to a team
- Experience of working in an NHS environment
Special Requirements
- Approachable and friendly
- Ability to travel to other sites as service requires
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
https://www.cddft.nhs.uk/
- Company
- County Durham & Darlington NHS Foundation Trust
- Location
- Darlington, United Kingdom DL3 6HX
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted
- Company
- County Durham & Darlington NHS Foundation Trust
- Location
- Darlington, United Kingdom DL3 6HX
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted