IT Support Apprentice
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project.
Role
- The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
- The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
- The IT Support Analyst will report directly to the Client Services Manager
- The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
- As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
- Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
- Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday (9:00am - 5:30pm).
- Expected Duration
- 20 Months
- Positions Available
- 1
- Closing Date
- Saturday, 1st June 2024
- Start Date
- Monday, 1st July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE or equivalent, grade C/4 + (Essential)
- Maths GCSE or equivalent, grade C/4 + (Essential)
About the Employer
DESIGNER SOFTWARE LIMITED
Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.
- Company
- DESIGNER SOFTWARE LIMITED
- Location
- 11, Whittle Court, Knowlhill, Milton Keynes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- DESIGNER SOFTWARE LIMITED
- Location
- 11, Whittle Court, Knowlhill, Milton Keynes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted