IT Apprentice
We are seeking an enthusiastic and hardworking Level 3 IT Apprentice to train as a support desk engineer. This is a varied and hands-on position, working for a very well-established company, that supplies and supports digital imaging in the dental sector. You will get experience of the latest imaging technology including CADCAM and 3D printing. Duties include: providing 1st line technical support, and answering support queries via remote support, phone, email and live chat.
Role
- To provide 1st line technical support, answering support queries via remote support, phone, email and live chat.
- To log all support calls on the company CRM and Support Desk software.
- To update support tickets.
- To allocate more complex calls to the relevant support member.
- To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
Training
ICT Level 3 Apprenticeship Standard qualification:
Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you.
Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship qualification.
The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday 9am to 5pm.
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th May 2024
- Start Date
- Tuesday, 14th May 2024
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade 4 (Essential)
- Maths GCSE or equivalent, grade 4 (Essential)
About the Employer
DIGITAL DENTAL LTD
A dedicated team of experienced digital dental support technicians to provide remote and on site support Annual service and support plans to ensure your systems are maintained properly and your imaging software is up to date.
- Company
- DIGITAL DENTAL LTD
- Location
- 178 WIGAN ROAD, WESTHOUGHTON, BOLTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,750.00
- Posted
- Company
- DIGITAL DENTAL LTD
- Location
- 178 WIGAN ROAD, WESTHOUGHTON, BOLTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,750.00
- Posted