Application Support Analyst (Payments)

Role: Application Support Analyst (Cash Receipting software)

Location: Luton (Hybrid role 2 days per week in Luton, 3 days per week WFH)

Salary: £30,000 - 35,000 + a comprehensive range of Employee Benefits

Key Skills: Cash Receipting systems, (E-Returns, Bank Reconciliation and Suspense etc.), Application support, customer service, SLA's

Why Apply: This role joins a busy, friendly team providing User support to Users of the Cash Receipting system for a large, high-profile organisation. There is a lot of scope for personal development and career progression.

The Role:

• Provide excellent customer service and End User support around best practice of the Cash Receipting application, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
• Support all aspects of Cash Receipting, including E-Returns, Bank Reconciliation and Suspense.
• Investigate and resolve often complex customer issues that will require technical investigation.
• Liaise with 3rd part suppliers of hardware and software to support reported faults where required.

The successful candidate will be able to demonstrate:

Essential:

• 2+ years' experience working with, or supporting a Cash Receipting system, (including E-Returns, Bank Reconciliation and Suspense)
• Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
• Keen interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
• A basic understanding of SQL.
• Exceptional customer service skills.
• Strong written and verbal communication skills.