Application Support Analyst (Payments)

Role: Application Support Analyst (Payments software)

Location: Luton (with potential to become hybrid after probation period)

Salary: £30,000 - 35,000 + a comprehensive range of Employee Benefits

Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc.

Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation. There is a lot of scope for personal development and career progression.

The Role:

• Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
• Support a variety of user support queries across payments, BACS transfers, general ledger issues etc.
• Investigate and resolve often complex customer issues that will require technical investigation.
• Liaise with 3rd part suppliers of hardware and software to support reported faults where required.

The successful candidate will be able to demonstrate:

Essential:

• 2+ years' experience working with payment software either as a Super User OR in an Application Support role.
• Payments software experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
• Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
• Keen interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
• Exceptional customer service skills.
• Strong written and verbal communication skills.

Desirable:

• A basic understanding of SQL.