Application Support Analyst (Payments)
Role: Application Support Analyst (Payments software)
Location: Luton (with potential to become hybrid after probation period)
Salary: £30,000 - 35,000 + a comprehensive range of Employee Benefits
Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc.
Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation. There is a lot of scope for personal development and career progression.
The Role:
- Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
- Support a variety of user support queries across payments, BACS transfers, general ledger issues etc.
- Investigate and resolve often complex customer issues that will require technical investigation.
- Liaise with 3rd part suppliers of hardware and software to support reported faults where required.
The successful candidate will be able to demonstrate:
Essential:
- 2+ years' experience working with payment software either as a Super User OR in an Application Support role.
- Payments software experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
- Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
- Keen interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
- Exceptional customer service skills.
- Strong written and verbal communication skills.
Desirable:
- A basic understanding of SQL.
- Company
- Data Careers Ltd
- Location
- Luton, Bedfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum Comprehensive range of Employee Bene
- Posted
- Company
- Data Careers Ltd
- Location
- Luton, Bedfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum Comprehensive range of Employee Bene
- Posted