Business Manager (Governance Support)

Job description

Job responsibilities

JOB DESCRIPTIONJob Details

Job Title:

Corporate Business Manager, (Governance support)

Band:

6

Directorate:

Commissioning

Department:

South West Provider Collaborative

Base:

Langdon Hospital/Working From Home (Flexible combination)

Responsible To:

Head of Governance, South West Provider Collaborative

JOB PURPOSE

The post holder will ensure the delivery and smooth running of the South West Mental Health Chief Executive Officers programme of collaboration, providing senior administrative support to the South West Mental Health Chief Executive Officers Group, the South West Provider Collaborative Directors and Oversight Group, as well as supporting the Head of Governance with various Governance administration duties.

The post holder will provide exemplary administration support to the Chair of the South West Mental Health CEOs and its members. Managing all stakeholder relationships, running meetings of the South West Mental Health CEOs and Oversight Group, efficiently and effectively, ensuring that information from the South West Mental Health CEOs and Oversight group is effectively disseminated to their members; this may include communicating commercially sensitive or complex information.

Key duties and responsibilities

1. South West Mental Health CEOs/South West Provider Collaborative Programme Director: Provide senior administrative support to the South West Mental Health Chief Executives Group working closely with its Chair, the members and the provider collaborative to ensure that all business is organised and conducted efficiently and effectively.
2. South West Provider Collaborative Oversight Group: Provide senior administrative support to the South West Provider Collaboratives Oversight Group working closely with its Chair and members to ensure that all business is organised and conducted efficiently and effectively.
3. Forward Planning: Develop and maintain a forward plan of business for the South West Mental Health CEOs and the Oversight Group to ensure that all key business is properly planned and coordinated, supporting the administration of the collaborative strategic work programmes.
4. Corporate Governance: Maintain appropriate Terms of Reference for both the South West Mental Health CEOs Group and the Oversight Group and ensure that their business is conducted in accordance with these and the agreed forward work plans.
5. Collaborative Governance: Support the South West Provider Collaborative Head of Governance, providing assurance to members of the Provider Collaborative on their Commissioner role and function.
6. Meeting Organisation: Maintain a calendar of meetings which aligns with key milestones and enables timely and effective decision-making. Make all necessary practical arrangements to ensure that meetings are properly organised and ensure that agendas and papers are prepared to a high standard and in a timely manner.
7. Meeting Administration: Prepare timely and high-quality minutes and actions points for meetings of the South West Mental Health CEOs Group and the Oversight Group and ensure that appropriate action is taken between meetings to take forward any key issues identified and follow actions up with members.
8. Strategic Support: Maintain a strategic overview of the work for both the South West Mental Health CEOs and the Oversight Group by managing the timely flow of key information and briefing the respective Chairs appropriately, working closely with the South West Provider Collaborative Strategy lead.
9. Stakeholder Relationships: Manage all stakeholder relationships, ensuring enquiries and correspondence are dealt with efficiently, management of diaries, organising meetings/conferences/visits including hospitality, meeting venues and travel arrangements.
10. Communication: Work with the Communications and Engagement Lead to ensure that information from the South West Mental Health CEOs and Oversight Group is effectively disseminated.

Duties and Responsibilities

This job description does not attempt to describe all the tasks the post holder will undertake though it does indicate the degree of authority, range of duties covered and the flexibility required for the job.

The job description may be amended in consultation with the post holder as required.

Personal Attributes

• Polite and helpful manner.
• High standards of professionalism
• Confident and proactive approach to work
• Ability to keep calm and focused in a busy office environment.
• Able to work unsupervised and work as part of a team.
• Able to deal with matters confidentially and tactfully.
• Self-direct day to day work to ensure that deadlines are achieved and high standards maintained.
• Resilient.

Communication and Working Relationship Skills

Internal

External

Chief Executive

Members of Parliament

Chairperson of SW Mental Health Officer CEOs

NHS England & Improvement (national and regional) NHS England & Improvement South West

Non-Executive Directors

Chairperson of SW Provider Collaborative Oversight Group

CCG/ICB Accountable Officers

SW Provider Collaborative Oversight Group members

NHS Chief Executives

SW Region:

Clinical Directors

Programme Directors

Senior Responsible Officers

Local Authority Chief Executives

SW Provider Collaborative Head of Governance

Care Quality Commission

SW Provider Collaborative Head of Strategy

Patients and their representatives

South West Heads of Service

SW Mental Health CEO Communications and Engagement Lead

Other staff at all levels

Providing and receiving (sometimes) commercially highly complex, highly sensitive and highly contentious information at an advanced level to support the Chairperson of the SW Mental Health CEOs, Chairperson of the Oversight Group, the DeputyProgramme Director and Head of Strategy. This information may have significant barriers to acceptance which need to be overcome using advanced and developed interpersonal and communication skills.

To communicate and liaise with all levels of staff across multiple organisations to ensure that information is disseminated appropriately, including ensuring briefings are formulated for the Chairperson of the SW Mental Health CEOs and Chairperson of the Oversight Group as necessary.

The post holder needs to use discretion to maintain confidentiality, while ensuring the effective communication between a range of people who will be involved in a variety of situations, to facilitate successful outcomes. This might be for example liaison between Meeting Chairpersons and action leads, and the South West Provider Collaborative or communicating between external stakeholders and internal staff.

The post holder may act as point of contact for people in the SW Mental Health CEOs e.g. individuals from within/outside the South West Provider Collaborative, people who use our services, their representatives, members of the public and other internal/external professionals working in and across the health community so will be skilled in managing communication in a range of ways.

The post holder will demonstrate professionalism by initiating actions proactively and using judgement to advance the business functions of the SW Mental Health CEOs and Oversight Group effectively.

Supporting the Head of Governance South West Provider Collaborative in the delivery of best practice governance and systems of internal control across the collaborative commissioning functions, providing assurance in a timely and effective manner.

Administer the meetings and papers for any programme of collaborative work, supporting the Head of Strategy, reporting to the South West Mental Health Chief Executives.

Person Specification

Qualifications

• Educated to post graduate level or equivalent level of specialist experience in Corporate Governance.
• Advance qualification in IT Skills e.g. European Computer Driving Licence or equivalent level of knowledge and experience.
• Evidence of continuing professional and personal development

Experience

• Experience of working at Board or senior level in large complex public sector organisation.
• Strong track record of dealing with corporate governance and business conduct in a large organisation with excellent organisational skills
• Experience of overseeing Board and Board level committees, including complex and confidential information
• Managerial / supervisory experience of a corporate office / corporate administrators.
• Ability to work both independently and as part of a team

• Working knowledge of the NHS./Previous NHS Experience
• Understanding of controls and systems of assurance
• Experience of working in Provider Collaborative

Experience

• Experience of working at Board or senior level in large complex public sector organisation.
• Strong track record of dealing with corporate governance and business conduct in a large organisation with excellent organisational skills
• Experience of overseeing Board and Board level committees, including complex and confidential information
• Managerial / supervisory experience of a corporate office / corporate administrators.
• Ability to work both independently and as part of a team

• Working knowledge of the NHS./Previous NHS Experience
• Understanding of controls and systems of assurance
• Experience of working in Provider Collaborative

KNOWLEDGE

• Comprehensive and thorough understanding of NHS corporate governance framework and Government principles for public life.
• Excellent understanding of NHS performance targets
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Knowledge of Board and Corporate administration processes. Including experience or understanding of creating electronic filing systems and data base management.
• Knowledge of NHS and related organisations.
• Knowledge of our business and how it supports patient care

SKILLS & ABILITIES

• Excellent interpersonal and communication skills both written and verbal
• Experience of dealing with confidential and complex/sensitive information/confidentiality in the workplace
• Ability to concentrate for long periods of time.
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages
• Willingness to embrace new ways of working/changes
• Ability to recognise when other communication methods may be needed
• Ability to present data as necessary to senior audiences on progress updates, action logs, and reporting from members
• Ability to work under pressure and balance conflicting demands and frequent interruptions and changes in task.
• Ability to exercise initiative operating within procedural guidelines
• Ability to work without direct supervision on a day to day basis
• Attention to detail/quality
• Able to deal with difficult situations
• Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
• Excellent organisational skills.
• Ability to work on own initiative and as part of team pursuing strategic goals.
• Ability to schedule and manage complex tasks in advance with excellent organisational skills
• Able to plan own workload, being organised and methodical
• Ability to work under pressure and meet dead lines
• Self-motivated and proactive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Partnership NHS Trust

Address

Langdon Hospital

Exeter Road

Dawlish

Devon

EX7 0NR

https://www.dpt.nhs.uk/