IT Support Apprentice
Role
- Provide 1st Line help desk support to clients in line with company policies and procedures.
- Daily completion and maintaining of support related documentation keeping accurate and up to date information of ticket progress.
- Troubleshooting hardware and software related issues providing resolutions that both meet and exceed expectations.
- Daily management of support tickets ensuring SLAs are met with maximum client satisfaction.
- Resolving IT related tasks, such as password resets, imaging devices to new users and devices.
- Escalation of software related bugs to T&I Team including detailed handover of attempted resolutions and investigations prior to handover.
Training
The classroom training for the Information Communications Technician (ICT) Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home.
The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
This level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday to Friday - 9:00am - 5:30pm
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Passion for IT
- Willing to learn
- Customer service skills
Qualifications
- English and Maths GCSE or equivalent, grade C/4 or above (Essential)
About the Employer
- Company
- EMERALD IT MANAGED SOLUTIONS LIMITED
- Location
- UNIT 8, TRIDENT PARK, POSEIDON WAY, WARWICK, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- EMERALD IT MANAGED SOLUTIONS LIMITED
- Location
- UNIT 8, TRIDENT PARK, POSEIDON WAY, WARWICK, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted