IT Technician Apprentice
Are you looking to build a long-term career in IT? Then look no further! Start your career today with a level 3 Information Communication Technician apprenticeship with Europcar Mobility Group and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.
Role
- Reporting to the UK IT Support Services Manager
- The primary responsibilities will be to provide IT technical support to the users of UK Europcar Mobility Group Headquarters and Rental Stations for laptops/Smartphones
Primary Tasks & Areas of Responsibility:
- Manage Country incidents and requests submitted through ServiceNow. Incident type: hardware faults, software issues/defects
- Request type: hardware/software installations, smartphone configuration, systems access requests
- Mobile Management: Manage opening/closing/transfer of mobile phone lines for Country users
- Installation and configuration of mobile devices
- Facilitate hardware sending to remote sites
- Provide Support and Maintenance in operational conditions for the infrastructure at HQ/Remote sites (Cabling, Meeting room and devices, Video-Conference systems, telephony, Management Room)
- Workstation installation, configuration and support
Training
Information Communications Technician Apprenticeship Level 3 The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes:
- The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
- Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
- The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues
- Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
- Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
- After completion of apprentice they will become a permanent employee, pathway to Junior IT Technician and then on to Support Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- KAPLAN FINANCIAL LIMITED
- Working Week
- Shifts to be confirmed
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 22nd May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
Qualifications
- Maths GCSE or equivalent, grade 9/A* - 4/C (Essential)
- English GCSE or equivalent, grade 9/A* - 4/C (Essential)
About the Employer
Europcar Mobility Group
Europcar Mobility Group, is a market leading Company that aims to help change the way people move. In the UK through our brand Europcar, we are a market leading car hire and mobility business with around 40,000 vehicles on our fleet and just over 1,800 people in our team. Through our values, we have a strong culture and our UK engagement score is 17 points higher than an external benchmark of other businesses.
- Company
- Europcar Mobility Group
- Location
- 1 Great Central Square, Leicester, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000.00
- Posted
- Company
- Europcar Mobility Group
- Location
- 1 Great Central Square, Leicester, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000.00
- Posted