Incident Analyst

Role: Incident Analyst

Location: Hursley 5 days per week

Working hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pm

Salary: £38,000 per annum

Length: 12 months

Candidates must hold Active SC Clearance.

• To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware.