IT Apprentice (Fortem)
Role
- Taking ownership of IT hardware requests, ensuring regular, yet appropriate updates are provided to the customer through to resolution.
- Procurement of IT hardware.
- Enrolling and configuring mobile devices.
- Enrolling and configuring tablet devices.
- Enrolling and configuring laptops.
- Shipping of IT equipment.
- IT asset management.
- Adhering to policies and procedures.
- Working closely with other teams IT teams.
- Liaising with IT hardware suppliers.
- Assist with Active Directory management in terms of Users, Computers and Security Groups.
- Assist with Exchange management in terms of Mailboxes & Distribution Lists.
- Activating and re-allocating sim cards using the online portal.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Good long-term opportunities to develop career in IT Support and wider opportunities within Fortem – eligible for company benefits scheme and additional company incentive.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday, 8:30am to 5.00pm.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 20th June 2024
- Start Date
- Thursday, 27th June 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Willingness to learn
- Reliable
- Good time keeping
- Ability to multitask
- Work on own initiative
- Able to work on own initiative
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- FORTEM SOLUTIONS LIMITED
- Location
- Oakwood Court, Little Oak Drive, Annesley, Nottingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,600.00
- Posted
- Company
- FORTEM SOLUTIONS LIMITED
- Location
- Oakwood Court, Little Oak Drive, Annesley, Nottingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,600.00
- Posted