Desktop Support Engineer

Desktop Support Engineer

Salary: £28,000 + company benefits

Location: Bristol

Duties and responsibilities:

1st line resolution of user reported issues

Troubleshooting Windows operating system, and application issues

Configure and deploy laptop and Apple Mobile devices

Basic MDM administration of Apple Devices

Supporting deployment and update of software

Troubleshoot hardware and software faults

Install and configure new end user devices to company standards

Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Desired skills and experience:

Experience and/or Qualifications in an IT support role

Experience with Windows 10 and Apple iPhone iOS/iPadOS

Experience with MS O365 Packages

Experience with Active Directory and group policies

Ability to maintain a high degree of customer service for all support queries

Proactive approach, ability to prioritise and manage own workload

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