Technical Support Engineer (NAV / Business Central)

Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away?

Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users?

This could be the role for you!

Futures are recruiting for an Technical Support Engineer for our client south of Bristol. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. 

Technical Support Engineer - Role Responsibilities - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365

• 1st line technical support for home users as and when required
• 2nd line technical support for all onsite users
• Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket

Technical Support Engineer - Skills and Experience - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365

• An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role)
• Experience in supporting end users
• Work on own initiative and liaise with staff on all levels and communicate at a simple level
• Ability to fluently communicate in written and spoken English
• Good working knowledge of Microsoft Dynamics NAV / Business Central / D365

Technical Support Engineer, IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365

If you are interested in the role please do apply now!