Business Administration Level 3 Apprenticeship - IT & Tech company
GEEX are looking for an enthusiastic individual who ideally has an interest in technology to join their team based in West Bromwich. The successful candidate will form a crucial support role for current customers and also work to drive forward the growth of the business via social media channels.
Role
- Answer telephone calls, helping where possible and transfer calls internally
- Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
- Assist with customer enquiries
- To provide quotes for customers that meet their business needs
- To monitor, track and follow up on any current account to ensure any renewals are processed accordingly
- Provide a front of house service for all company visitors
- Maintain the office setup and internal systems
- Provide administrative support for all staff
- Keep abreast of trends and changes in the technological arena
- Discuss promotional strategy and activities with the external marketing team
- To use social media platforms to raise the profile of the business to support new business and a broader reach for the brand
- Draw up client agreements for digital signature
Training
- NVQ Level 3 Business Administration
- Maths and English functional skills training if necessary (delivered online)
- Dedicated Juniper skills coach for on-the-job training delivered both online and via face-to-face meetings at a minimum of once per month
- A full-time position within the business ad an Administrator or a career progression into a sales role
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- JUNIPER TRAINING LIMITED
- Working Week
- Monday - Friday: 9.00am - 5.30pm (1 hour lunch).
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 20th June 2024
- Start Date
- Friday, 21st June 2024
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
- Confident Telephone Manner
- Knowledge of Microsoft Office
- Self-Motivated
Qualifications
- English & maths GCSE or equivalent, grade A*-C/ 4-9 (Desired)
About the Employer
GEEX LTD
GEEX can trace its routes back to a small garage in the West Midlands, nearly 20 years ago, when it first started to provide IT support solutions to local businesses. We now provide IT Support to small/medium businesses and also lease and provide support for IT equipment for Customers all over the UK. We currently employ 12 members of Staff who are split across the Support Team and the Sales Team. The Support Team provide IT Support to our Customers on a daily basis, resolving support tickets and meeting Customer expectations. In addition to that, our Support Team are responsible for the setting up and installation of lease equipment such as Servers, Printers and PCs. The Sales Team are responsible for securing new business and also looking after our existing Customers by Account Management. They have the knowledge to advise new Customers on technology and equipment that will meet their needs.
- Company
- GEEX LTD
- Location
- 12 Birmingham Road, West Bromwich, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500.00
- Posted
- Company
- GEEX LTD
- Location
- 12 Birmingham Road, West Bromwich, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500.00
- Posted