IT Service Desk Engineer
Role: Service Desk Engineer
Salary range: £DOE
Hours:35 hours per week
Location: London
What will you be doing as a Service Desk Engineer?
- Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards.
- Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions.
- Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments.
- Aiding the Service Desk team in the configuration and rollout of new IT systems.
- Documenting all activities performed on the helpdesk system.
Responsibilities as a Service Desk Engineer?
- Installing and configuring hardware, operating systems, and applications as instructed.
- Assisting in the utilization and maintenance of corporate security systems.
- Assisting in routine backups and maintaining backup records.
- Providing support for service desk level 1 & 2 inquiries.
- Establishing accounts and configuring hardware for new employees.
- Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites.
- Addressing issues related to Azure Virtual Desktop.
- Offering assistance for the Microsoft 365 suite.
- Troubleshooting and offering basic user support for Azure Virtual Machine environments.
- Developing and deploying configurations using Intune.
- Managing patch updates for workstations, both internal and remote.
- Ensuring all changes to computer inventory are recorded in the asset management system.
- Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management.
- Managing, updating, and supporting mobile devices through Mobile Device Management (MDM).
- Managing, updating, and supporting Apple devices.
- Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications.
- Planning for and contributing to supervision and performance appraisal meetings.
- Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations.
- Managing assets, licenses, and software.
- Ensuring compliance and security measures are upheld.
- Facilitating product procurement processes.
Essential skills and experience
- Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous.
- Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions.
- Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware.
- Providing end-user support for OneDrive and SharePoint.
- Previous involvement in VPN administration and supporting remote office setups.
- Capable of thriving in high-pressure environments and collaborating effectively within small teams.
- Demonstrating outstanding customer service capabilities.
- Proficient in organizing and planning tasks to meet designated deadlines.
- Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends.
- Possessing experience in service desk operations.
- Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices.
- Proficiency in building workstations utilizing EndPoint Manager/Intune.
- Providing end-user support for iMac and MacBook devices.
Benefits
- Home-based working with flexible hours.
- 25 days holiday - plus additional 3 days at Christmas (and bank holidays).
- Pension (5.5% employer contribution).
- Annual performance-based salary increases.
- Employee Assistance & Wellbeing Programmes.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
- Company
- Gold Group
- Location
- London, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Posted
- Company
- Gold Group
- Location
- London, United Kingdom
Hybrid / WFH Options - Employment Type
- Permanent
- Posted