IT Support Engineer

Job Title: 1st Line Support Technician

Location: Brighton

Salary: £25,000 - £28,000 DOE

Working pattern: Fully onsite

Are you passionate about IT and looking to kickstart your career in a dynamic and fast-paced environment? We're seeking a motivated individual to join our team as a 1st Line Support Technician. This role offers the opportunity for career progression within the 1st line support domain and provides exposure to a variety of IT projects and tasks.

1st Line Support Responsibilities:

• Manage and prioritize multiple tickets and projects efficiently.
• Assist with technical support requests within the team, focusing on 1st line tickets and projects.
• Maintain and update IT documentation to ensure accuracy and compliance.
• Meet and exceed SLAs to ensure timely resolution of IT issues.
• Communicate effectively with both customers and staff to provide exceptional service.

Requirements:

• Ability to work independently and collaboratively within a team.
• Comfortable working in a fast-paced environment with multiple tickets and requests.
• Strong customer service skills with a focus on engagement and satisfaction.
• Experience working with Microsoft technologies, including Windows, Office 365, and Active Directory.

If you're ready to take the next step in your IT career and thrive in a supportive and dynamic team environment, apply now to join our team as a 1st Line Support Technician.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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