Senior Infrastructure Engineer (Microsoft)

Job Title: Senior Infrastructure Engineer

(Microsoft)

Location: Swindon (Hybrid)

Salary: £47,000 - £55,000 (dependent on experience) + up to 10% pension and a full benefits pack!

Must be able to achieve an SC Security Clearance.

Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot.

Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in a clustered environment

I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management.

In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role is focused on taking ownership of Microsoft technologies, especially those within the M365 offering, and serving as an escalation point for the wider support team. The ideal candidate should possess a level of independence and experience in mentoring others, which would be beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities.

This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework.

The Role:

So, what will you be doing as a Senior Infrastructure Engineer?

• Acts as a technical lead within the team for specific technologies, providing mentorship and creating knowledge resources as needed.
• Supports and troubleshoots a range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage.
• Serves as an escalation point for day-to-day support issues.
• Participates in the transition of new products and services on behalf of the Service Operations teams, defining support requirements early and sharing knowledge across teams as appropriate.
• Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as necessary.
• Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs).
• Ensures accurate recording of all actions in applicable Service Management or Project Management tools.
• Reviews and coordinates customer-facing reports, mentoring colleagues on improvements and ensuring reports are tailored for the intended audience.
• Provides capacity and performance forecasting and reports, both proactively and in response to Change requests.
• Deploys both standard and complex changes to customers' infrastructures.
• Develops technical procedures for the entire Service Operations team to utilize.

What are we looking for in our next Senior Infrastructure Engineer?

• Proficiency in Microsoft Cloud solutions, including Azure Active Directory (Azure AD) and Microsoft 365 (M365).
• Administration and management of Windows Server infrastructure.
• Active Directory administration and management, including Group Policy.
• Implementation, management, and support of resilient cross-data center Microsoft solutions such as Active Directory (AD), SQL, and Exchange.
• Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Knowledge of security best practices and hardening for Microsoft operating systems.
• Familiarity with VMware ESXi and vCenter in clustered environments.
• Working knowledge of monitoring tools like SolarWinds and Nagios.
• Providing mentorship to colleagues with varying levels of experience.
• Participation in project or transition environments.
• Experience working in secure environments with associated processes.
• Handling escalations from colleagues and customers effectively.

Desirable

• Proficiency in storage technologies such as Dell EMC VNX and Unity.
• Experience with backup methodologies and products including Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain.
• Support for Linux operating systems (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents).
• Familiarity with containerization tools such as Docker, OpenShift, and Kubernetes.
• Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar.
• Expertise in database technologies such as MSSQL and MySQL.
• Proficiency with IT Service Management toolsets.
• Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions.

Offer

• Training Development plan
• Pension, Healthcare, Life assurance, Private medical
• Other great benefits

How to Apply:

In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder.

This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

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