Admissions Officer / Sleep study booker
Job summary
The Admissions Officer will lead on the tracking of pathways of patients. Byworking closely with a wide range of clinical and managerial staff, andproviding high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Main duties of the job
An exciting opportunity has arisen to join the respiratory admissions team at Evelina London Children's Hospital.
This is an exciting and challenging role within the paediatric respiratory directorate in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.
The successful applicant will be responsible for the management of booking all inpatient admissions in line with the NHS 18 Week Patient Pathway and responding to patient queries via phone and email. The individual will be responsible for ensuring patients have had all the neccessary pre-operative appointments.
The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor the utilisation of theatre lists and ensure they are fully utilised.
The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues. The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.
Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.
About us
Evelina London is part of Guy's and St Thomas' NHS Foundation Trust andwe are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have anambitious strategic development programme, with backing from Guy's and St Thomas'.Every year, the number of children and young people Evelina London caresfor, in hospital and in the community, continues to grow. We providecomprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.As the only NHS Trust in London with women's and specialist children'sservices on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Neonatology and Medical Specialties, Surgical Services and Theatres, Cardio-Respiratory Intensive Care, Children's Community Services and Women's Services.
Job description
Job responsibilities
The duties and responsibilities listed below are representative of theAdmissions Officer role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
OperationalMonitor and review patient care and/or treatment progress using thePatient Tracking List in line with Trust and local policies. To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate. To ensure accurate data input. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.Co-ordinate and provide administrative support to the relevant teams toensure that all the relevant paperwork and clinical information is available.Update on all enquiries regarding patients care and/or treatment on apathway from external Trusts and General Practitioners in a timelymanner.
Person Specification
Qualifications/Skills
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
Experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Experience of an administrative role within the NHS
Skills
- Demonstrable experience of data collection, presentation, report writing and handling of data quality issues
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to deal with difficult service users and challenging situations
- Understanding of peer review process and governance processes
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Guy's and St Thomas' NHS Foundation Trust
Address
Evelina London Children's Hospital
Westminster bridge
London
SE1 7EH
https://www.guysandstthomas.nhs.uk/careers/careers.aspx
- Company
- Guy's and St Thomas' NHS Foundation Trust
- Location
- London, United Kingdom SE1 7EH
- Employment Type
- Fixed-Term
- Salary
- £30279.00 - £33116.00 a year
- Posted
- Company
- Guy's and St Thomas' NHS Foundation Trust
- Location
- London, United Kingdom SE1 7EH
- Employment Type
- Fixed-Term
- Salary
- £30279.00 - £33116.00 a year
- Posted