Job Vacancy

IT Solutions Technician apprentice - £18k - company car or car allowance included

Apply Now
A UK Driving Licence is required to apply for this apprenticeship due to the mobile element of the role. You will be handling a large variety of service requests, from routine repair and maintenance of hardware/peripherals, to configuring components and supporting technical issues for large, complex multi-platform systems.

Role

  • Building and enhancing your knowledge of multiple technologies within several business areas
  • Visiting diverse Mobile Customers to large Data Centre environments
  • Building and maintaining ongoing relationships with our customers, while being aware of and adhering to customer contractual obligations and service level agreements
  • Dealing with customer escalations and working with the management team to resolve them
  • Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring they are met
  • Commissioning high-end IT solutions
  • Contributing to team knowledge sharing

You will also be working with the management team and gain experience in several HPE Business Units. A personal mentor will be assigned to you to assist with all aspects of the support operation, including customer call handling and technical skills.

This is a fast-paced, interesting, and challenging role where you will gain exposure and growth expertise on a wide palette of cutting-edge technologies while being involved in delivering business-critical projects.

Training

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 IT Solutions Technician standard.

Functional skills in maths and English (if required).

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solutions-technician-v1-0

You will also receive HPE CDS internal training and have a dedicated mentor from the support team to shadow and learn from.

If you have an interest in IT and want to develop a career, then this role is the ideal starting point with real progression opportunities. Be prepared to work hard to complete the challenging, formal IT qualification. Successful candidates will have the opportunity to become a Technical Field Engineer upon meeting the high standards required, as well as long-term career progression with opportunities in Aruba Networking, Account Management and Professional Services areas of the business.

Apprenticeship Standard
IT solutions technician (level 3)
Training Provider
TECHNICAL PROFESSIONALS LIMITED
Working Week
This role will include shift work. Shifts to be confirmed
Expected Duration
18 Months
Positions Available
1
Closing Date
Wednesday, 8th May 2024
Start Date
Monday, 3rd June 2024

Desired Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Presentation skills
  • Analytical skills
  • Team working
  • Initiative
  • Interest in IT Hardware
  • Storage Solutions
  • Networks and Communications
  • Cloud
  • Operating Systems
  • Positive attitude
  • Face-to-face and virtual work
  • Keen to begin IT career
  • Willing to learn
  • Quick-thinking and driven
  • Full UK Driving Licence
  • Computer Architecture
  • Ability to work independently

Qualifications

  • Computer Science/ICT GCSE or equivalent, grade 4 (C) (Desired)
  • English Language GCSE or equivalent, grade 4 (C) (Desired)
  • Maths GCSE or equivalent, grade 4 (C) (Desired)

About the Employer

HPE CDS
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Built on decades of reimagining the future and innovating to advance the way people live and work, HPE delivers unique, open, and intelligent technology solutions as a service. With offerings spanning Cloud Services, Compute, High Performance Computing & AI, Intelligent Edge, Networking, Software, and Storage, HPE provides a consistent experience across all clouds and edges, helping customers develop new business models, engage in new ways, and increase operational performance. HPE Customer Delivery Services (HPE CDS is a wholly owned subsidiary of Hewlett Packard Enterprise) provide the support delivery for HPE and we are currently looking for bright and ambitious students to join our Apprenticeship Programme. Working for us is an excellent opportunity for a self-motivated, proactive individual to contribute to the continued success of HPE in the UK&I marketplace. We not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. You will be working in a fast paced, forward-thinking environment where you will receive support and mentoring tailored to meet your needs throughout. A career as a Technical Field Engineer allows you the opportunity to gain exposure and growth expertise on a wide palette of cutting-edge technologies while being involved in delivering business-critical projects. Our apprenticeships provide you with an opportunity to gain real world experience and make an immediate impact. You’ll get assigned meaningful projects, gain exposure to leaders, and connect with other apprentices. Key aspects of our apprenticeship programme include learning and professional development, social and networking events. You can find information about the parent company here: https://www.hpe.com/uk/en/about.html.
Company
HPE CDS
Location
Bath/Bristol/Swindon Area (mobile role), England
Employment Type
Advanced Apprenticeship
Salary
£18,018.00
Posted
Apply Now
Apply Now
Company
HPE CDS
Location
Bath/Bristol/Swindon Area (mobile role), England
Employment Type
Advanced Apprenticeship
Salary
£18,018.00
Posted