Customer Onboarding Officer

HST | Customer Onboarding Officer | HYBRID!!!

HST are delighted to be working with our client based in Nottingham who are expanding their team to bring in a Customer Onboarding Officer.

You will be working alongside our clients Technical Specialist to provide an outstanding customer experience.

As part of this role, you will work with new customers to gain an understanding of their IT environment as well as their network set up to ensure a seamless integration of their software.

This role will be a key member of our clients growing team, and you will be working closely with the technical

support team, customer success team and development team.

With close collaboration from their team of experts they will help you grow your technical knowledge on networking, security, cloud services, as well as wide exposure on various technologies and tools our clients use.

Role Responsibilities:

• Assist the technical onboarding specialist with our software deployment and installation to
  new customers, including understanding their network and environment to ensure seamless
  Integration.
• Provide guidance in set up and configuration of software in line with their specifications.
• Troubleshoot and debug software issues to ensure optimal performance and reliability.
• Act as the first point of contact for customers seeking technical assistance over the phone,
  email or chat.
• Qualifying, assigning, and documenting the problems raised by customers into service tickets.
• Communicate effectively with team members and stakeholders to provide updates on
  customer installs and address any concerns or issues.
• Stay updated on emerging technologies and industry trends to continually enhance skills and
  knowledge.

Desired Skills:

• A confident telephone manner and excellent written and verbal communication skills.
• Ability to develop and maintain strong customer relationships.
• Highly organised and focused.
• Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to
  ensure resolution.
• A team player who can help and collaborate within a team environment.

Desired Qualifications:

• We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or
  Functional Skills Level 2 in English and Maths.