Digital IT Apprentice (Service Desk Analyst)
Hayley Group Limited has an exciting opportunity for a Service Desk Analyst to join our well established and experienced IT team based at our Halesowen branch. You will join us on a full time,
permanent basis and in return, you will receive a competitive salary.
Role
As our Service Desk Analyst, you will be providing effective support covering our systems and equipment to our branch network. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business.
Key responsibilities as our Service Desk Analyst will include:
- Providing IT support via phone, face-to-face and electronic communications to ensure the successful resolution of issues
- Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
- Evaluating and assigning incidents that cannot be resolved to the appropriate support groups for resolution
- Providing assistance with software and hardware issues
- Logging all calls and resolutions via our service desk system
Training
- Level 3 Apprenticeship qualification in ICT (Support)
- The succesful candidates will attend an online lesson 1 day per week, and will receive assessor visits within the workplace once every 6-8 weeks.
- Potential for a permanent position following succesful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday to Friday, 9.00am - 5.00pm, plus 1 in 4 Saturday mornings. (Additional working hours may be required).
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Friday, 3rd May 2024
- Start Date
- Tuesday, 7th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
Qualifications
- English GCSE or equivalent, grade C/4 (Essential)
- Maths GCSE or equivalent, grade C/4 (Essential)
About the Employer
Hayley Group Limited
Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
- Company
- Hayley Group Limited
- Location
- Hayley Group, Shelah Road, Halesowen, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £10,982.40
- Posted
- Company
- Hayley Group Limited
- Location
- Hayley Group, Shelah Road, Halesowen, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £10,982.40
- Posted