Intermediate Analyst

Are you passionate about providing exceptional client service? Do you thrive in a dynamic environment where you can make a real impact? We're looking for a Client Service Intermediate Analyst to join a great team!
Job Purpose:As a Client Service Intermediate Analyst, you'll play a crucial role in addressing external client issues and ensuring ongoing client service support. You'll collaborate with the Client Service team to provide solutions and support, making a difference to our global clients.
Responsibilities:

• Client Portfolio Management: Manage a portfolio of high-profile global clients across ETD/OTC cleared products.
• Trade Lifecycle Support: Handle trade lifecycle processes, including cash and collateral management, static data updates, and FX processing.
• Timely Query Resolution: Acknowledge, investigate, and resolve client queries within expected timeframes, adhering to industry standards.
• Root Cause Analysis: Provide in-depth analysis and root cause identification for client portfolios. Chair internal meetings to resolve issues and prevent recurrence.
• Client Experience Optimisation: Collaborate with Sales and Relationship teams to understand client needs and enhance their overall experience.
• Clear Communication: Keep clients informed about market events, delays, and technology issues through clear and concise updates.
• Performance Review: Conduct monthly MIS reviews to optimise client flow through the system and analyse client performance.
• Strategic Projects: Participate in documenting business requirements and testing new processes, systems rollouts, and UAT.
• Regulatory Compliance: Understanding product and regulatory environments impacts client portfolios. Adhere to group procedures and policies.
• Thought Leadership: Drive cross-departmental initiatives and contribute as a thought leader.
• Risk Assessment: Make informed business decisions, considering risk factors and compliance with applicable laws and regulations.

Qualifications:

• Experience: Substantial previous experience in a similar position.
• Business/Financial Background: Relevant experience in a business or financial environment is preferred.
• Project Management Skills: Demonstrated ability to prioritise multiple tasks and manage projects effectively.
• Accountability: Proven self-reliance and accountability, with the ability to manage risk.
• Effective Communication: Clear and concise written and verbal communication skills, with the ability to influence stakeholders.
• Analytical Acumen: Strong investigative and analytical skills.
• Client Focus: Consistently deliver high-quality customer service, building strong client relationships.

Education:

• Bachelor's degree or equivalent experience.

Sounds like a good fit for you - apply today!

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