Product Owner - B2B Software / Utilities

IMServ plays a critical role in the energy industry, providing expert meter data management technology and services that are core to the way the industry operates. It is our job to maintain and troubleshoot meter assets, collect, validate, cleanse and transform the energy data required by our customers for many vital processes and use cases. 

At the centre of our business is IMTech, using the latest technology to build software products that our internal service teams and our customers will love. Alongside IMTech,  IMCreate - our innovation hub – works closely with our product and engineering teams to actively identify new ways that we can leverage data to drive more insight and value for our customers.

Data is a vital building block in the transition towards Net Zero. We are excited to be part of the energy data evolution and to be evolving and growing our team to meet the innovation needs of our customers.

IMServ is looking for Product Owners to turn the product vision and product roadmaps delivered by the Product Manager into executable product backlogs, user stories and sprint plans for our engineering teams.

The Product Owner is a key role within Agile teams, the critical conduit between product strategy and development, ensuring that the best possible product is delivered. This role involves close collaboration with cross-functional teams, including developers, designers, and marketers to build products that meet the business objectives and deliver exceptional user experience.

The responsibilities

• Define and articulate their product vision and path to delivery
• Work closely with the rest of the innovation team to ensure alignment of priorities and delivery to customer needs
• Own and prioritise the product backlog to ensure that the team is working on stories that maximize business value and deliver critical functionality.
• Develop and clearly define backlog items (user stories, epics, and themes) that guide the Agile software development team.
• Work closely with the development team to ensure they understand the backlog items to the level needed to deliver them correctly and efficiently.
• Work with development teams and stakeholders to continuously refine the backlog such that there is a constant flow of workable stories into the start of sprints.
• Communicate effectively with stakeholders to gather requirements, explain product features, and discuss product progress.
• Lead scrum meetings including sprint planning, review, and retrospectives.
• Monitor the performance of the product in the market and understand its impact on user satisfaction and business outcomes.
• Plan and oversee the product releases, coordinating with sales, marketing, and support teams to ensure a successful rollout.
• Manage expectations for product functionality over time, setting accurate forecasts for deliverable timelines.

The person

• 5+ years of product owner experience or in a similar product management role
• Ideally experience in the energy utilities domain and/or B2B software
• Experience with Agile process and principles, familiarity with software development and web technologies.
• Experience in managing devolved budgets and cost management, ensuring products are delivered to agreed time, cost and quality criteria.
• Strong communication skills across roles from business stakeholders to engineers
• Strong analytical and problem-solving skills with a proven ability to understand complex business problems
• (Desirable) Understanding and exposure to Software as a Service product development, in particular consideration of Accessibility, User Experience and Security requirements.

Company benefits:

28 days annual leave plus Bank Holidays (contract dependant)

Annual leave Buy & Sell Scheme

Enhanced Salary Sacrifice Pension Contributions

Life Assurance up to 6 X Base Salary*

Subsidised Health cover*

Subsidised Dental Cover*

Contribution towards Eye Tests and Glasses

In Office & Out of Office Social Events

Retailer Discounts Platform

Employee Assistance Program

Wellbeing Centre

Car Salary Sacrifice Scheme*

Reward & Recognition

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of of IMServ’s success.  As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible.  We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.                                                   

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)