Job Vacancy

IT Support Technician Apprentice

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You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include working as part of a team to provide technical support for customers’ existing hardware and/or software installations.

Role

  • Answer customer phone calls, log support tickets and work on them through to resolution
  • Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC’s and Laptops
  • Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for server applications such as Microsoft email and Database applications
  • Respond to alerts from our monitoring system to provide proactive maintenance, resulting in less outages and downtime for our customers

Training

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.

Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. 

We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
All details will be confirmed upon interview.
Expected Duration
16 Months
Positions Available
1
Closing Date
Friday, 31st May 2024
Start Date
Monday, 10th June 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Eagerness to learn

Qualifications

  • any subject -- x3 GCSE or equivalent, grade 4+ (A*-C) (Essential)
  • English GCSE or equivalent, grade 3+ (D or above) (Essential)
  • Maths GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

IRON DOME LTD
Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers!
Company
IRON DOME LTD
Location
326 - 338 Molesey Road, Walton-On-Thames, Surrey, England
Employment Type
Advanced Apprenticeship
Salary
£16,500.00
Posted
Apply Now
Apply Now
Company
IRON DOME LTD
Location
326 - 338 Molesey Road, Walton-On-Thames, Surrey, England
Employment Type
Advanced Apprenticeship
Salary
£16,500.00
Posted