Job Vacancy

IT Cloud Support Apprentice

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The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues.

Role

Responsibilities:

  • First line telephone support, diagnose issues with customers telephone services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
  • Liaising with customers to keep update regarding projects and tickets
  • Checking backups and antivirus are up to date
  • General admin tasks relating to service team
  • Providing remote and on-site support with client devices (computers, servers and network issues) 

Training

Apprentices will undertake a standard following the Information communications technician Level 3 apprenticeship standard. This standard aligns with the following professional recognition -RITTech for 3. There will also be Functional Skills Level 2 English and maths if required.

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Permanent employment is available after successful completion of the apprenticeship. 

Benefits: 

  • 28 days holiday (including bank holidays)
  • Free on-site parking
  • Friendly atmosphere
  • Free tea/coffee
  • Good learning opportunities for apprentices
  • Company laptop will be given
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
8:30am - 5pm, Monday to Friday.
Expected Duration
16 Months
Positions Available
1
Closing Date
Tuesday, 30th April 2024
Start Date
Monday, 6th May 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Non judgemental
  • Understanding of the following
  • DNS, DHCP and WINS
  • Disaster recovery systems

Qualifications

  • any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
  • English GCSE or equivalent, grade 3+ (D or above) (Essential)
  • Maths GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

ITWISER LLP
ITWiser are looking for a keen and ambitious IT apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them. As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business.
Company
ITWISER LLP
Location
Office 34 Bradford Chamber Business Park, Bradford, England
Employment Type
Advanced Apprenticeship
Salary
£14,430.00
Posted
Apply Now
Apply Now
Company
ITWISER LLP
Location
Office 34 Bradford Chamber Business Park, Bradford, England
Employment Type
Advanced Apprenticeship
Salary
£14,430.00
Posted