1st / 2nd Line IT Support Engineer

Job Title: 1st / 2nd Line IT Support Engineer
Location: Whitehaven
Structure: Hybrid (1 day WFH)
Salary: up to £33,000 DOE

We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance to a varied range of clients industries, ensuring the smooth functioning of their IT systems.

Providing digital communication solutions and strategies, our client provide the very best in support for IT & Cyber Security, AV & Video Conferencing, Unified Communications, Radio systems and IT Infrastructure / Networking support.

Partnered with the likes of Sony, Lenovo, Zoom, Aruba, WatchGuard, AVAYA, Gamma, BOSE, Logitech and many more!

Benefits:

• Choose your own career path! Access to gaining certifications of your choice!
• Brilliant opportunities for professional development and training.
• Health and wellness plans.
• Discounted gym memberships, family days out and sports equipment
• Relaxed dress code
• Pension, life assurance, advice and well-being initiatives
• 23 Days Annual Leave plus Bank Holidays (rise by 1 day per year up to max 25 days)

Roles and Responsibilities:

• Provide 1st & 2nd Line support via phone, face-to-face and remote solutions for IT-related queries
• Escalate complex problems to the appropriate teams.
• Diagnose and resolve hardware and software issues for end-users promptly and efficiently.
• Ensure tickets are dealt with in line with KPI's & SLA's
• Assist managers on key projects
• Floorwalking rota

Skills required:

• Office 365 Applications
• Active Directory
• DNS, DHCP, TCP/IP
• Telecoms / VOIP
• Router configurations / installations
• LAN / Wireless Networks

Desirable:

• SC Cleared
• Microsoft Azure
• Backup Solutions
• MSP Experience
• VMWare/Hyper-V

If you're passionate about IT support, thrive in a fast-paced environment, and enjoy solving technical challenges, we want to hear from you!

Keywords: IT Support Engineer, 1st/2nd Line, Technical Support Engineer, IT Technician, IT Analyst, MSP Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.