1st Line Service Desk Engineer

My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more:

1st Line Service Desk Engineer
Edinburgh/Onsite
£20,000 - £26,000

Day-to-Day:

• Supporting the Service Desk in a 1st Line capacity
• Collaborating with your team and the escalation team to find a resolution for your clients
• Supporting their growing base of small-to-medium clients
• Ensuring infrastructure and critical services are running smoothly.
• Being the first point of contact for the varied client base
• Providing technical support in a clear and communicative way

Required Skills:

• Active Directory
• Office 365
• Windows Server
• Networking/Routers/Switches
• Great communication skills
• Strong 1st Line IT knowledge

Company Benefits:

• A massive focus on mentoring company-wide
• Appraisals every 6 months - so you know you're on track for your progression plans
• Paid for certifications
• 30 days paid annual leave
• 6 Paid for training days
• Office shutdown from Christmas Eve to New Year's Day
• Cycle-to-work scheme
• Sick pay

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.