Helpdesk Engineer

Role: Helpdesk Engineer
Sector: Banking
Location: Central London
Salary: £45,000 to £55,000

Based out of central London, one of my clients in the Finance and Banking sector are on the hunt for a new Helpdesk Engineer to join their rapidly growing team!

The role will consist of company-wide BAU support with involvement in some of the very exciting projects currently in the works.

Benefits:

• Generous starting salary
• Hybrid working
• Company Pension
• Great Holiday package
• Training
• Many more!!

Key responsibilities:

• Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system.
• Manage new user onboarding, including setup on all systems.
• Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions.
• Support Windows platforms, Active Directory, and Office 365 administration.
• Create and maintain computer images for Windows 10 and laptops.
• Manage the telephony system.
• Set up and configure all company mobiles using the MDM.
• Assist with video conferencing requirements.
• Liaise with vendors to resolve service/application issues.
• Coordinate with IT suppliers for the purchasing of all IT equipment.
• Manage IT inventory and asset management.
• Maintain the Bank's intranet site and external website.
• Support desktop hardware, software, and applications, with travel to branches as needed.
• Collaborate with Head Office to troubleshoot issues reported by users for systems hosted with other branches.
• Ensure change control procedures are followed.
• Update and monitor all Manage Engine services (Helpdesk, MDM, AD Manager, etc.).
• Monitor the DSX server and Policy Hub, addressing any issues with this service.
• Visit branches as needed and facilitate office moves and relocations when required.
• Provide support for all bank-related Windows-based services and applications.
• Participate in IT projects, including the annual disaster recovery test.
• Perform first-level network administration tasks such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting

Qualifications & Experience

• Computer related degree or equivalent industry experience
• Minimum 4 years working in a similar role
• Microsoft certifications are a bonus
• O365 / Exchange Experience is a must

Desired experience:

• Experience in financial services/ banking is desirable
• Experience in managing Microsoft Active Directory infrastructure
• IT Security experience / knowledge
• Excellent written and verbal communication skills

This role is being actively interviewed for. If this is of interest please apply to be immediately considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.