IT Service Desk Analyst

We are partnering with a well-established company in the food production sector, known for its commitment to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team.

IT Service Desk Analyst
Leeds/Onsite
£22,000 - £30,000 (DOE)

Responsibilities/Day-to-Day

• Serve as the first point of contact for users seeking technical assistance
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Guide users through the problem-solving process
• Supervise 3rd Party Support teams providing remote application support when necessary.
• Record events and problems, along with their resolutions, in the ticketing system.
• Follow up and update user status and information regularly.

Required Tech Stack

• Microsoft Server
• Android/iOS mobile technology
• Microsoft 365
• Active Directory
• Microsoft Windows 10/11 troubleshooting
• Ability to diagnose and resolve basic technical issues
• Printer troubleshooting skills.
• Full driving license as visits to other sites may be required (fuel expenses provided).

Company Benefits

• Fuel expenses for travel between sites
• Supportive and dynamic work environment
• A total of 28 days of paid annual leave
• Regular social events
• Company healthcare

If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0113. 526. 5219. or at darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.