IT Support Engineer

Position: 1st/2nd Line IT Engineer
Location: London, Office based
Industry: Managed Service Provider

We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an MSP, we provide comprehensive IT solutions to a diverse range of clients, offering unparalleled opportunities for professional growth and development.

Role Overview:

As a 1st/2nd Line IT Engineer, you will play a crucial role in providing exceptional technical support to our clients, resolving a wide range of IT issues efficiently and effectively. This role encompasses user support, Office 365 and Azure Active Directory management, server administration, network troubleshooting, phone system support, and other typical 1st to 2nd line IT support duties.

Key Responsibilities:

• Provide timely and professional technical support to clients via phone, email, and onsite visits.
• Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.
• Manage and troubleshoot Office 365 applications, including Outlook, SharePoint, and Teams.
• Administer Azure Active Directory, including user provisioning, group policy management, and security configurations.
• Perform server administration tasks, such as user management, software installations, and system updates.
• Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations.
• Support and maintain phone systems, including VoIP setups and traditional PBX systems.
• Document and escalate complex technical issues to senior engineers or third-party vendors when necessary.
• Proactively identify opportunities for system improvements and efficiencies within client environments.

Requirements:

• Previous experience in a similar 1st/2nd line IT support role, preferably within an MSP environment.
• Strong knowledge of Office 365 applications and administration, including Exchange Online and SharePoint.
• Experience with Azure Active Directory administration and configuration.
• Proficiency in Windows Server administration (2012/2016/2019) and Active Directory management.
• Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with phone systems, such as VoIP and PBX setups would be advantageous
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Proven problem-solving abilities and a proactive approach to troubleshooting.
• Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are advantageous but not essential.

Why Join Us:

• Opportunity to work with a diverse range of clients across various industries, gaining exposure to different technologies and environments.
• Supportive and collaborative team environment, with opportunities for professional development and career advancement.
• Competitive salary and benefits package, including training allowances and certification support.
• Central London location with easy access to public transportation and vibrant amenities.

Apply now to be considered for an interview!!

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